Returns, Refund and Exchange Policy

Last updated: 21/07/2022

Thank you for shopping at www.ashoktea.com.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to ashok tea cener, 155, tilak marg,fawara chowk.
  • Goods refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to www.ashoktea.com, accessible from www.ashoktea.com
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

We hope you love our teas as much we do, but if you aren’t thrilled with your purchase we will be happy to assist you in any way we can.

Cancellations

The cancellation will only be initiated if we receive a request on email from you within one hour of placing the order or before your order has been dispatched.
*Note: Pre-paid orders are not eligible for a refund on cancellation. In case you wish to modify or cancel a prepaid order, a refund will be initiated when contacted through mail or customer support.

Email : jainankit802@gmail.com Customer-Support : +91-7697544425 

Returns (If Applicable)

Our policy lasts 7 days. Beyond 7 days of your order, unfortunately, we will not be able to offer you a refund or exchange.

We accept returns only under the following circumstances:

  • In the off chance that you have received a product that is different than what you had ordered, you need to notify us by email with the same within 24 hours. So that we can process your application for returns. (To be eligible for a return, your item must be unused and in the same condition that you received it.)
  • If the product is damaged then you can email us directly regarding the same within 24 hours. (Please attach some photo proof so it is easier for us to process the application for return)

Shipping address for return products: 

Ashok Tea Center

155, Fawara Chowk,Tilak Marg.

Ujjain, (M.P.) -456001

Refunds (If Applicable)

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. If applicable for a refund and approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again.
Then contact your credit card company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted.
If you’ve done all of this and it has been more than 15 days and you have still not received your refund yet, please contact us at jainankit802@gmail.com.

Sale/ Discounted items (if applicable)

Only regular priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jainankit802@gmail.com and send your item to: Ashok Tea Center , 155, Fawara Chowk,Tilak Marg,Ujjain, (M.P.) -456001. (There is no exchange available on sale/discounted items.)